Frequently Asked Questions

Everything you need to know about your luxury fragrance experience.

Are your fragrances long-lasting?

Yes, House of EM5 focuses on high-concentration formulations. Our extrait de parfum and oil-based scents are designed to provide a lingering sillage that lasts between 6 to 10 hours depending on skin type.

How long does shipping take?

We process orders within 24-48 hours. Domestic delivery typically takes 3 to 5 business days, while international shipping can take 10 to 15 business days depending on the destination.

Are your products cruelty-free and vegan?

Absolutely. At House of EM5, we are committed to ethical beauty. All our perfumes and personal care products are 100% vegan and never tested on animals.

Can I return a product if I don't like the scent?

Due to the nature of beauty products, we only accept returns for damaged or incorrect items. We highly recommend purchasing our 5ml samples or discovery sets before committing to a full-sized bottle.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for most domestic pin codes.

How should I store my House of EM5 perfumes?

To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a closet or drawer.