Returns & Exchanges

At House of EM5, we want you to be completely satisfied with your fragrance experience. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery for unused and unopened products.

1

Initiate Your Request

Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Quality Inspection

Ensure the fragrance bottle is in its original packaging and the seal is intact, as we can only accept returns for items in resalable condition.

3

Secure Packaging

Pack the items securely in the original shipping box to prevent damage during transit and attach the provided return shipping label.

4

Refund Processing

Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing